CSC - Emotional Intelligence

What is emotional intelligence? EI is understanding yourself and others, and working well with people.



E. Sterrett's
Model of Emotional Intelligence
Self Dimension
Self-awareness (Knowledge) Accurately knowing our own feelings, preferences, goals, and values; sensing how others feel about us, and using that information to guide our behavior.
Self-confidence
(Attitude) A "can-do" attitude, a belief in ourselves; overcoming self-doubt and taking reasonable risk; being assertive and not aggressive; being goal-directed; admitting mistakes and moving on.
Self-control
(Behavior) Dealing well with stress; controlling emotional moods or outbursts without over-control; being adaptable; balancing rational and emotional considerations.
Social Dimension
Empathy
(Knowledge) Easily reading and understanding others; having empathy; listening well; reading nonverbal signals.
Motivation
(Attitude) Taking initiative; having a positive outlook; being creative; inspiring others; doing things we believe in and are committed to.
Social Competency
(Behavior) Finding common ground to establish rapport and minimize conflict; persuading and influencing others; being likable and having positive relationships; having integrity.



Why is emotional intelligence important?

Good leaders.

Can I change my emotional intelligence?
Complete the EI Self Assessment contained in Chapter 3 of The Manager's Pocket Guide to Emotional Intelligence by Emily Sterrett (downloaded)

Beyond this, consider some ways to further emphasize and practice your EI at work. For example:

* Reflect daily on ways to improve, and ways you can collaborate more with others (self awareness and social competency)
* Challenge yourself to really listen more to others’ feelings and ideas, instead of being so focused on yourself (empathy)
* Consider aspects of your current role that are especially difficult for you, and develop some strategies (perhaps with the help of others) to address these things more directly (self-confidence, social competency, motivation)
* When you feel yourself getting upset, step back from the situation and think through a constructive response given how you want your employees to move forward, rather than losing your temper (self-control)
* Ask someone you trust at work to be fully candid with you to share things about you that you probably don’t know about yourself; ways that you could explore new capabilities or improve to be more effective.

How can I tell if someone else has high emotional intelligence?